Policy & disclosure

Grievance redressal

If something has gone wrong, we want to put it right quickly. Here is how to reach us and how to escalate.

Level 1

Client service team

Write to us or call with your name, mobile number and policy / loan / client number if you have one.

service@fintune.in
+91 73489 24575
305, 3rd Floor, Aadhishakthi Tower, Goaves, Belagavi – 590006, Karnataka, India

We acknowledge within 2 working days and aim to resolve within 7 working days.

Level 2

Grievance officer

If you are not satisfied with the response, or have not heard back in time, write to our grievance officer.

Sachin Kulkarni
ceo@fintune.in

We respond within 10 working days of receiving your escalation.

Level 3

Product provider & regulator

Insurance, loans and mutual funds are provided by our partner companies, each with its own grievance process. If your complaint is about the product itself, or remains unresolved, you can approach:

Insurance: the insurer's grievance cell, then IRDAI's Bima Bharosa portal or the Insurance Ombudsman.
Loans: the lender's grievance redressal officer, then the RBI Integrated Ombudsman (CMS portal) for RBI-regulated lenders.
Mutual funds: the fund house's investor service, then SEBI's SCORES portal.

We will help you raise and follow up a complaint with the provider.

Beware of fraud

Fintune will never ask for your OTP, PIN, CVV or passwords. Before making any payment to someone claiming to represent Fintune, verify by calling our office on +91 73489 24575. Report suspected fraud to us immediately, and to the national cyber crime helpline 1930 or cybercrime.gov.in.